1. Job TypeFull Time
2. QualificationBA/BSc/HND
3. Experience3 - 5 years
4. LocationLagos
5. Job FieldCustomer Care 

Responsibilities

1. Oversee the interactions between customers and key team members.
2. Use CRM and ERP systems to manage relationships internally and externally.
3. Development and nurturing of customer retention plan.
4. Oversee and manage all existing and unsatisfied clients.
5. Supervise all activities related to our maintenance services.
6. Developing plans that will ensure high profitability for our maintenance activities.
7. Creating and maintaining documentation on processes, policies, application configuration and help-related matters.
8. Analyzing data and creating reports for insights into team operations and productivity.
9. Reaching out to big industry players in fish importation.
10. Drafting and executing a robust after sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.
11. Ensuring 0 tolerance to customer’s dissatisfaction.
12. For gender equality, qualified female candidates are encouraged to apply.

Educational Qualifications

1. First Degree in Social Sciences, Economics, Marketing with 3 - 5 years experience.

Skills:

1. Attention to Detail
2. Proven customer support experience.
3. Ability to multi-task, prioritize and manage time effectively.
4. Familiar with CRM and ERP systems and practices.
5. Strong phone contract handing skills and active listening.
6. Resolving Conflicts.
7. Data management understanding.

Method of Application

Interested and qualified candidates should click on the link below: https://dekoolarniglimited.frappe.cloud/jobs